How to get people to listen to you

Harvard Business Review.

1. Listen well. Active engaged listening.
2. Lay the groundwork. Encourage your counterparts to focus. "I'd like your full attention". Build relationships with people around you. 
3. Pay attention to your words. Attention is the most important currency anyone can give you. Keep it simple, clear, direct and neutral.
• Being heard in a heated situation:
1. Own your perspective by starting with "I" rather than "you".
2. Don't apologize for your feelings.
3. Use "and" instead of "but".
4. Use hypotheticals.
5. Ben Parr: Repetition. Repeat the message.
4. If needed, change the tenor of the conversation. If heated, don't panic, pause and take a step back.
5. Watch body language. Yours and your counterpart's.
• Nonverbal ways  to communicate confidence:
1. How is your posture? Are you standing tall or slouching?
2. Do you make eye contact or avoid it?
3. What are you doing with your eyes, shoulders, hands?
4. Are you speaking clearly, calmly and audible?
5. How do you take up space?
6. Managers, be aware of your biases. Extroverts and introverts.