On the eve of their first North American tour in four years, a tour projected to make 100s of millions in revenue for the band, the Stones abruptly announced they were postponing the tour. It wasn’t long before rumors began to spread, it was Jagger’s health. Within days, the official announcement was given. Jagger, age 75, was to undergo a heart valve replacement. Fans around the world were on pins and needles waiting for word. Soon, a picture of Mick walking in the garden a few days post-op appeared. Then the rescheduling of the tour was announced. But the world wondered, on stage, in front of thousands, for hours on end, could he still move like Jagger? Finally, opening night. Chicago. 61,000 fans. Jagger didn’t wait long, shortly into their first number, he pranced the stage and the runway. You could almost see the sense of relief on the faces of the Stones. Charlie’s grin said it all: “He’s OK, we are OK.”
When the tour was postponed, Jagger himself took to Facebook to apologize to fans: “I’m so sorry to all our fans in America. I really hate letting you down like this. I’m devastated for having to postpone the tour but I will be working very hard to be back on stage as soon as I can. Once again, huge apologies to everyone.”
Here there are some lessons in leadership we can take from the Rolling Stones front-man:
- Resiliency: The capacity to recover quickly from difficulties; toughness. No better example of resiliency than a 75 year-old performing like a 30 year-old 3 months post-op. As leaders, we must be resilient. Our teams are watching us. We have to lead through the successes and setbacks. How we react will serve as a model for our followers. It’s not about ignoring adversity and hoping it goes away. It is about acknowledging it and attacking it head on.
- Empathy: The ability to understand and share the feelings of another. Just re-read his post made shortly after the postponement. I’m so sorry… hate letting you down… devastated. He understood our feelings, he made us feel like he was sharing tem. For a leader, empathy is a critical skill. Those around us want to know that we feel what they feel, that we understand the challenges they face, that we are in those challenges with them, side-by-side.
- Communication: Ready to talk or impart information. Jagger and his team took us through the journey. The announcement, the apology, and the progress. They shared the why, the plan, the process, and the outcome. The old adage “Communicate early and often” is truer today than ever before. It builds trust. It creates confidence. It develops understanding. Communication is not a one and done. Leaders who master the art of effective communication will be able to lead their followers through adversity.
- Committment: Feeling dedication and loyalty to a cause; wholeheartedly dedicated. The Stones could have cancelled the tour altogether. Jagger could have said I’m done. It’s not worth it. After all, they’ve been doing it for over 50 years. They showed commitment and dedication to their craft, to their love of music and to their fans. Commitment to the vision and to the mission, is vital. If we move on no matter what, our teams will follow.
There it is. Stick with him. Move like Jagger!
