The LATTE method is a customer service technique developed by Starbucks to help employees handle customer complaints and difficult situations. The acronym stands for:
- Listen: Understand the customer's issue.
- Acknowledge: Verbally confirm the customer's complaint.
- Thank: Express gratitude to the customer for bringing the issue to your attention.
- Take action: Resolve the issue.
- Explain: Explain to the customer why the problem occurred and what was done to resolve the issue.
